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FAQ/Support

View the QUICK START GUIDE for Teachers

This guide will help you get going fast and tell you the basics of how BikeWalkRoll works.

View the FAQ and Troubleshooting guide

See frequently asked questions, get information on advanced stuff and find resolutions for common issues.

Need more help or advice getting started?

To learn more about BikeWalkRoll and get friendly answers to common questions about school-based transportation and what we can do about it, talk to a local active school travel organization near you. There is a good chance they are familiar with BikeWalkRoll and can help you get started or answer common technical questions. It may be your local school administration, or an NGO working on children’s mobility. If you are part of a data collection campaign, contact the person who reached out to you. Have a look at this list of helpful organizations for one near you!

Running into technical issues?

For basic technical support, please email [email protected].

For urgent technical support questions, please send an email to [email protected] describing your issue in detail. These inquiries will be prioritized.